Improve Customer Satisfaction with Voice Calls

Imagine this scenario: you answer a call from an unsatisfied customer who appears determined to vent their frustration on you. While you don’t have an instant solution, you recognize the importance of their business to your company and can’t afford to worsen the situation. It’s a moment for diplomacy, so you adopt a composed and comforting tone, avoiding any hint of condescension. You calmly explain that there’s been an error and assure them that you’ll work towards fixing it.